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Terms and conditions on purchase of products and General Information

Thank you for choosing ORRA.


1. Any matter/claim/dispute arising out of the transaction will be subject to Mumbai jurisdiction only.
2. Any request for further services or Exchange/Buyback of the products or complaints should be accompanied with the original invoice/receipts and certificates.
3. If payment is made by local cheque or demand draft, delivery of the item purchased will be made only after realization of the instrument amount.
4. The Company can withdraw or alter ORRA exchange/buyback policy without prior notice at any given time and the decision of ORRA shall be final.

Jewellery sold by ORRA can be exchanged at any of the ORRA showrooms for a product of the same value, if the jewellery to be exchanged fulfills the following conditions:

1. It is unused.
2. It is in the same condition in which it was sold.
3. It is returned within 48 hours from the time of purchase.
4. The original invoice/receipt and certificate is produced.
5. The product is not tampered with or altered.
6. If the customer exchanges the product for a lower value product, no refund on the difference amount shall be given. However if the customer exchanges the product for a higher value product, then the difference in the amounts shall be paid by the customer.

Upgradation Policy (on all ORRA Diamond studded / Platinum jewellery only)

Under this policy, the customer can exchange an existing ORRA diamond studded gold jewellery/platinum jewellery at its 100% purchase value for a new ORRA diamond studded gold jewellery / platinum jewellery which is priced 40% higher or more, by paying the difference value. This policy can be availed of strictly within 6 months of the original product’s invoice date.

Customer Order / Advance

Exchange / Buyback Policy.

Non-ORRA products exchange policy.