The enrollment details for the programme
- To join Halo Rewards Program, you need to make a purchase of any value at any ORRA store across India. Just share details with the cashier at the time of billing.
- It is the customer's responsibility to share the correct communication details with ORRA at the time of enrolling into the program.
- This program is for individuals only and not for institutional buyers.
Benefits of Loyalty Membership
- Halo Program Member will get points on the net bill amount on every purchase basis on the current Tier.
- Halo Members can check their Loyalty points at any ORRA store by providing their registered mobile number.
- Each Loyalty point is equivalent to 1 Rupee.
- Loyalty Members also get offers on their Birthday, Anniversary & Spouse Birthday provided the information is shared at the time of enrollment.
- Members will also enjoy benefits such as Preview of Season Sale, regular updates on New Arrivals & exclusive offers & promotions.
Earning of Points
- You earn Halo points on any Jewellery purchase done, by providing mobile no. at the time of billing at any ORRA store.
- The number of points earned is based on the current tier you are in.
- Loyalty Points are valid for 24 months from the date of issue.
- Points once lapsed cannot be restored or re-issued.
- Members will be notified at least one month prior about any points which are due to lapse.
- In case of any product return, the earned Loyalty points will be reversed from your Halo account.
- Loyalty points are non-transferable and cannot be exchanged for cash.
Points Earning %
0 to 99999
100000 to 299999
300000 to 499999
500000 & above
Redemption of Points
- Points can be redeemed across all products except GBGB, Gold Jewellery.
- Customer can start redeeming his/her loyalty points from the next day from the date of earning the point.
- 1-point accounts for Rs. 1
- To redeem the points, the loyalty account holder needs to be physically present at the store.
- Points are unconditional (or a set condition can be configured) and can be redeemed against a bill irrespective of any offers or discounts.
- In case of any product return, the redeemed Loyalty points will be added back to your Halo account
- A customer will qualify for a tier upgrade the date he/she crosses the tier threshold.
- Tier qualifying purchase should be done within a period of 2 years from the date of upgrade.
- Customer will be eligible for multiple upgrades provided he/she crossed the tier threshold within the stipulated time
- Customer must maintain the minimum purchase for 24 months from date of earning to remain in the same slab.
- The expiry will follow FIFO (First In First Out) logic
- Loyalty points will expire 24 months from the date of earning.
- Customer will get reminders 30 days prior from the expiry of the points.
- Once expired, the points will move out of the customer’s account.
- Members can make changes in their account details by visiting the nearest ORRA Store.
- Members can also do it by sending an email to email@example.com with the updated information.
- Members can opt Out (Unsubscribe) anytime from receiving promotional messages from ORRA by sending an email to firstname.lastname@example.org
- Members can opt in (Subscribe) anytime from receiving promotional messages from ORRA by sending an email to email@example.com
- Members can close the membership anytime by sending an email to firstname.lastname@example.org
- By becoming a Halo Member, you agree to receive advertising, marketing and promotional materials and other communications from ORRA.
- ORRA reserves the right to refuse membership to an applicant without prior information.
- ORRA holds the right to alter/change/abort any particular offer or scheme without prior notice.
- If a Halo Member is found committing fraud or in any case of misuse, all accumulated loyalty points and the membership of the Cardholder will be automatically cancelled.
Privacy & Data Usage
- Any Customer details provided to ORRA will be kept confidential.
- ORRA takes all reasonable precautions to preserve the integrity and prevent any corruption or loss, damage, or destruction of Customer’s Data.
- We use your purchase details to understand you better and to recommend products suited for your needs.
Modification or Amendment of these Terms
- ORRA Jewellery Pvt Ltd. reserves the right to change or modify these Terms and Conditions at any time and at its sole discretion by posting revisions on the website www.orra.co.in