Frequently Asked Questions

Returns

Can I buy online and return to the store?

Yes, you can.

Delivery

Do you deliver pan India / overseas?

Product shipping is available for pan India. subject to pin code service availability.

Do I need to pay shipping / delivery charges?

The shipping facility is available without any extra charges.

How long does it take to receive my order?

Online orders take 07-10 working days to be delivered.

Can I buy online and pick it up from the store?

Yes, You can.

Gifting

Can I send gifts to my loved ones?

Yes! You can order ORRA product for gifting purposes as well. The product will get delivered on provided address.

Is there any gift voucher available?

For any gift voucher requirement, you can explore www.orra.co.in or reach out to us on enquiries@orra.co.in

Transit

What happens if my order is lost in transit?

ORRA products are well covered with in transit insurance. So no need to worry. In case of such an incident a replacement of the product or full refund can be initiated. Subject to t&c.

What if the product received in damage condition?

Please contact us on an immediate basis with details along with relevant pictures. So the assistance can be provided accordingly.

Return, Exchange & Buyback

What is your return policy?

Refer to the T&C page to know the details.

Is there any return pick-up facility available/I am in city where ORRA don’t have any store, then how should I proceed for exchange/buyback/repair?

Please reach out or email us at enquiries@orra.co.in

What is your exchange & buyback policy?

Refer to the T&C page to know the details.

Scheme

Can I redeem my scheme online?

No, You can redeem GIS & IIS only at our stores

Payment Modes

What are the modes of payment available?

Payments can be made online by Credit-Debit Cards/RTGS/IMPS/NEFT/UPI etc.

Do you accept COD

No COD available.

General

I don't see my ring size, what do I do?

If you have trouble finding a suitable ring size, check out our jewelry guide OR you can visit the nearest store.

How many stores do you have and how do I find the nearest one?

We have 95 stores in 40 cities