Frequently Asked Questions


Can I buy online and return to the store?

Yes, you can.


Do you deliver pan India / overseas?

Product shipping is available for pan India. subject to pin code service availability.

Do I need to pay shipping / delivery charges?

The shipping facility is available without any extra charges.

How long does it take to receive my order?

Online orders take 07-10 working days to be delivered.

Can I buy online and pick it up from the store?

Yes, You can.


Can I send gifts to my loved ones?

Yes! You can order ORRA product for gifting purposes as well. The product will get delivered on provided address.

Can we have a special message engraved on the jewellery?

Yes, you can make your purchase even more memorable by engraving personal messages, initials, special dates etc.

Is there any gift voucher available?

For any gift voucher requirement, you can explore or reach out to us on


What happens if my order is lost in transit?

ORRA products are well covered with in transit insurance. So no need to worry. In case of such an incident a replacement of the product or full refund can be initiated. Subject to t&c.

What if the product received in damage condition?

Please contact us on an immediate basis with details along with relevant pictures. So relevant assistance can be provided accordingly.

Return, Exchange & Buyback

What is your return policy?

Refer to the T&C page to know the detailes, please click here:

Is there any return pick-up facility available/I am in city where ORRA don’t have any store, then how should I proceed for exchange/buyback/repair?

Please reach out or email us at

What is your exchange & buyback policy?

Refer to the T&C page to know the detailes, please click here:


How about a free insurance policy?

- ORRA provides you with complimentary insurance* against the product (diamond studded) valued above 50K. (*free for 01 year)

- For online sale - till delivery only (transit)

Do you have a try at home feature?

Contact nearest store + store locator Link

What are your active schemes?

Scheme link Only IIS

Can I redeem my scheme online?

Yes, you can redeem IIS online

What is 0% EMI facility?

Redirect to 0% EMI link Or nearby store locator contact + link

Do you offer no cost EMI?

Yes! You can avail the ORRA EMI facility with 0% interest. EMI facility is subject to KYC clearance.

How do I buy on EMI?

To avail ORRA diamond products on EMI, please select the product, add to your cart & proceed for the payment option (select EMI) & proceed. Upload the documents & you will be receiving further update/ confirmation shortly after the procedure. EMI is subject to KYC clearence.

Payment Modes

What are the modes of payment available?

Payments can be made online by Credit-Debit Cards/RTGS/IMPS/NEFT etc.

Do you accept COD

No COD available.

Jewellery Customization

How do I customize jewelry on your website?

You can design solitaire jewelry on our website by first selecting a setting first or by selecting a diamond first in size, carat, color, and clarity of your choice. You can then combine the two and complete the design of your jewelry. The final/complete product is the one that you can order. Apart from above solitaire ORRA designs product can also be customized. Non-ORRA products- Can also be customized (Subject to design assessment)


I don't see my ring size, what do I do?

If you have trouble finding a suitable ring size, check out our jewelry guide OR you can visit the nearest store + Store locator page link

Do you retail lab-grown diamonds?

Orra Fine Jewelry retails lab-grown diamonds through its sub brand DIVAA by ORRA. Visit the diva website link & store locator.

How many stores do you have and how do I find the nearest one?

We have 78 stores in 36 cities