<div class="section_panel"> <h1>Frequently Asked Questions</h1> <h2>Returns</h2> <div class="panel" id="faqpanel1"> <div class="panel-heading" onclick="togglePanel('faqpanel1')">Can I buy online and return to the store?</div> <div class="panel-content" style=""> <p>Yes, you can.</p> </div> </div> <h2>Delivery</h2> <div class="panel" id="faqpanel2"> <div class="panel-heading" onclick="togglePanel('faqpanel2')">Do you deliver pan India / overseas? </div> <div class="panel-content" style=""> <p>Product shipping is available for pan India. subject to pin code service availability.</p> </div> </div> <div class="panel" id="faqpanel3"> <div class="panel-heading" onclick="togglePanel('faqpanel3')">Do I need to pay shipping / delivery charges?</div> <div class="panel-content" style=""> <p>The shipping facility is available without any extra charges.</p> </div> </div> <div class="panel" id="faqpanel4"> <div class="panel-heading" onclick="togglePanel('faqpanel4')">How long does it take to receive my order?</div> <div class="panel-content"> <p>Online orders take 07-10 working days to be delivered.</p> </div> </div> <div class="panel" id="faqpanel5"> <div class="panel-heading" onclick="togglePanel('faqpanel5')">Can I buy online and pick it up from the store?</div> <div class="panel-content"> <p>Yes, You can.</p> </div> </div> <h2>Gifting</h2> <div class="panel" id="faqpanel6"> <div class="panel-heading" onclick="togglePanel('faqpanel6')">Can I send gifts to my loved ones?</div> <div class="panel-content"> <p>Yes! You can order ORRA product for gifting purposes as well. The product will get delivered on provided address.</p> </div> </div> <div class="panel" id="faqpanel7"> <div class="panel-heading" onclick="togglePanel('faqpanel7')">Can we have a special message engraved on the jewellery? </div> <div class="panel-content"> <p>Yes, you can make your purchase even more memorable by engraving personal messages, initials, special dates etc.</p> </div> </div> <div class="panel" id="faqpanel8"> <div class="panel-heading" onclick="togglePanel('faqpanel8')">Is there any gift voucher available?</div> <div class="panel-content"> <p>For any gift voucher requirement, you can explore <a href="www.orra.co.in">www.orra.co.in</a> or reach out to us on <a href="mailto:enquiries@orra.co.in">enquiries@orra.co.in</a></p> </div> </div> <h2>Transit</h2> <div class="panel" id="faqpanel9"> <div class="panel-heading" onclick="togglePanel('faqpanel9')">What happens if my order is lost in transit?</div> <div class="panel-content"> <p>ORRA products are well covered with in transit insurance. So no need to worry. In case of such an incident a replacement of the product or full refund can be initiated. Subject to t&c.</p> </div> </div> <div class="panel" id="faqpanel10"> <div class="panel-heading" onclick="togglePanel('faqpanel10')">What if the product received in damage condition?</div> <div class="panel-content"> <p>Please contact us on an immediate basis with details along with relevant pictures. So relevant assistance can be provided accordingly.</p> </div> </div> <h2>Return, Exchange & Buyback </h2> <div class="panel" id="faqpanel11"> <div class="panel-heading" onclick="togglePanel('faqpanel11')">What is your return policy?</div> <div class="panel-content"> <p>Refer to the T&C page to know the detailes, please click here:</p> </div> </div> <div class="panel" id="faqpanel12"> <div class="panel-heading" onclick="togglePanel('faqpanel12')">Is there any return pick-up facility available/I am in city where ORRA don’t have any store, then how should I proceed for exchange/buyback/repair? </div> <div class="panel-content"> <p>Please reach out or email us at <a href="mailto:enquiries@orra.co.in">enquiries@orra.co.in</a></p> </div> </div> <div class="panel" id="faqpanel13"> <div class="panel-heading" onclick="togglePanel('faqpanel13')">What is your exchange & buyback policy?</div> <div class="panel-content"> <p>Refer to the T&C page to know the detailes, please click here: </p> </div> </div> <h2>Scheme</h2> <div class="panel" id="faqpanel14"> <div class="panel-heading" onclick="togglePanel('faqpanel14')">How about a free insurance policy?</div> <div class="panel-content"> <p>- ORRA provides you with complimentary insurance* against the product (diamond studded) valued above 50K. (*free for 01 year)</p> <p>- For online sale - till delivery only (transit) </p> </div> </div> <div class="panel" id="faqpanel15"> <div class="panel-heading" onclick="togglePanel('faqpanel15')">Do you have a try at home feature?</div> <div class="panel-content"> <p><a href="https://www.orra.co.in/store-locator">Contact nearest store</a></p> </div> </div> <div class="panel" id="faqpanel16"> <div class="panel-heading" onclick="togglePanel('faqpanel16')">What are your active schemes?</div> <div class="panel-content"> <p>Scheme link <srong>Only IIS</srong></p> </div> </div> <div class="panel" id="faqpanel17"> <div class="panel-heading" onclick="togglePanel('faqpanel17')">Can I redeem my scheme online?</div> <div class="panel-content"> <p>Yes, you can redeem IIS online</p> </div> </div> <div class="panel" id="faqpanel18"> <div class="panel-heading" onclick="togglePanel('faqpanel18')">What is 0% EMI facility?</div> <div class="panel-content"> <p>Redirect to 0% EMI link Or nearby store locator contact + link</p> </div> </div> <div class="panel" id="faqpanel19"> <div class="panel-heading" onclick="togglePanel('faqpanel19')">Do you offer no cost EMI?</div> <div class="panel-content"> <p>Yes! You can avail the ORRA EMI facility with 0% interest. EMI facility is subject to KYC clearance.</p> </div> </div> <div class="panel" id="faqpanel20"> <div class="panel-heading" onclick="togglePanel('faqpanel20')">How do I buy on EMI?</div> <div class="panel-content"> <p>To avail ORRA diamond products on EMI, please select the product, add to your cart & proceed for the payment option (select EMI) & proceed. Upload the documents & you will be receiving further update/ confirmation shortly after the procedure. EMI is subject to KYC clearence.</p> </div> </div> <h2>Payment Modes</h2> <div class="panel" id="faqpanel21"> <div class="panel-heading" onclick="togglePanel('faqpanel21')">What are the modes of payment available?</div> <div class="panel-content"> <p>Payments can be made online by Credit-Debit Cards/RTGS/IMPS/NEFT etc.</p> </div> </div> <div class="panel" id="faqpanel22"> <div class="panel-heading" onclick="togglePanel('faqpanel22')">Do you accept COD </div> <div class="panel-content"> <p>No COD available.</p> </div> </div> <h2>Jewellery Customization</h2> <div class="panel" id="faqpanel23"> <div class="panel-heading" onclick="togglePanel('faqpanel23')">How do I customize jewelry on your website?</div> <div class="panel-content"> <p>You can design solitaire jewelry on our website by first selecting a setting first or by selecting a diamond first in size, carat, color, and clarity of your choice. You can then combine the two and complete the design of your jewelry. The final/complete product is the one that you can order. Apart from above solitaire ORRA designs product can also be customized. Non-ORRA products- Can also be customized (Subject to design assessment)</p> </div> </div> <h2>General</h2> <div class="panel" id="faqpanel24"> <div class="panel-heading" onclick="togglePanel('faqpanel24')">I don't see my ring size, what do I do?</div> <div class="panel-content"> <p>If you have trouble finding a suitable ring size, check out our jewelry guide OR you can visit the nearest store + Store locator page link</p> </div> </div> <div class="panel" id="faqpanel25"> <div class="panel-heading" onclick="togglePanel('faqpanel25')">Do you retail lab-grown diamonds?</div> <div class="panel-content"> <p>Orra Fine Jewelry retails lab-grown diamonds through its sub brand DIVAA by ORRA. Visit the diva website link & store locator.</p> </div> </div> <div class="panel" id="faqpanel26"> <div class="panel-heading" onclick="togglePanel('faqpanel26')">How many stores do you have and how do I find the nearest one?</div> <div class="panel-content"> <p>We have 78 stores in 36 cities </p> </div> </div> </div> <script type="text/javascript"> require(['jquery','toggleAdvanced'], function ($) { // define togglePanel function here }); function togglePanel(panelId) { var panel = document.getElementById(panelId); var content = panel.querySelector('.panel-content'); var icon = panel.querySelector('.panel-heading:after'); panel.classList.toggle('open'); if (panel.classList.contains('open')) { content.style.maxHeight = content.scrollHeight + "px"; icon.innerHTML = "-"; } else { content.style.maxHeight = null; icon.innerHTML = "+"; } } </script>