Thank You for Choosing ORRA

Terms and conditions on purchase of products and General


General T&C:

  • 1. Any matter/claim/dispute arising out of the transaction will be subject to Mumbai jurisdiction only.
  • 2. Any request for further services or Exchange/Buyback of the products or complaints should be accompanied with the original invoice/receipts and certificates.
  • 3. If payment is made by local cheque or demand draft, delivery of the item purchased will be made only after realization of the instrument amount.
  • 4. The Company can withdraw or alter ORRA Exchange/Buyback policy without prior notice at any given time and the decision of ORRA shall be final.
  • 5. For any assistance, please feel free to reach out to us on 18002661888 or 09321566343.

For purchases above Rs. 2 lakhs, the customers will have to enter PAN card details before placing the order. Non - insertion of PAN details may lead to cancellation of the order. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.

Manner of Purchase, Payment, Refund and its manner, Cancellation of order, Shipping, Delivery, Repair, Insurance during delivery.
Repairs: Charges for missing & additional (metal / stone) will be applicable as per actuals. is owned by ORRA Fine Jewellery Private Limited ('ORRA') having its registered office at House of ORRA, Aver House Building, Plot B26, off. New Link Road, Opp. Citi Mall, Andheri West, Mumbai - 400053, Maharashtra

Standard delivery time for online order: 7- 10 Business Days*
Online Support – Monday to Friday – 10AM – 6PM
Make by order jewellery shall take 40 business days* for delivery

Make to order (ORRA & Non-ORRA):

We don’t accept cancellation for customised jewellery products. If the customer wants refund or wants to exchange it with other product, in that case, making charges and stone charges of the ordered product will be deducted from the amount paid and balance will be refunded to the customer account in 7 -10 business days or will be adjusted against the exchanged product.

Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our website you signify your consent and agreement to be bound by the Terms and Conditions specified herein

ORRA reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments.

Persons who are incompetent to contract under the Indian Contract Act, 1872 are not eligible to use or transact through this Website. Further, if you are using the Services on behalf of a company or organization, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.

Those accessing the website from India shall be solely liable to comply with the local laws.

ORRA shall make changes in the content of the website at any time without informing the customers and without bearing any liability.

7 Days Return Policy:

ORRA is committed to ensuring your complete satisfaction with all of the products on our website, including their purchase, your security and satisfaction. However, in the event of not being satisfied with your order, you can choose to return it under certain conditions.

  • 1. The product is unused, not tailored, or customized.
  • 2. The product is in the same condition in which it was received.
  • 3. The product is returned within 7 days of the date of purchase.
  • 4. The product is accompanied by the original invoice/receipt and certificate.
  • 5. The product is not tampered with or altered.
  • 6. In the case of a customer exchanging the product for a lower value purchase, there will be no refund of the difference amount. However, if the customer exchanges his purchase for a higher value product, the difference in amount will need to be reimbursed by the customer

Online Refund Process (mode of payment)

After receiving the returned item, our Team shall verify the product and the refund shall be initiated only after verification is successful. Once the return has been accepted & confirmed, the customer will receive a confirmation email for return acceptance. Once the refund is initiated, the amount shall be refunded to the customer’s account through the same mode through which the transaction was made in 7-10 business days.

Upgradation Policy (On All ORRA Diamond Studded / Platinum Jewellery Only

Under this policy, the customer can exchange an existing ORRA diamond studded gold jewellery/platinum jewellery at its 100% purchase value for a new ORRA diamond studded gold jewellery / platinum jewellery which is priced 40% higher or more, by paying the difference value. This policy can be availed of strictly within 6 months of the original product’s invoice date.

Communication Process

You can update your profile by sending an email to with the updated information.

You can wilfully choose to opt in (Subscribe) for receiving promotional messages from Orra Fine Jewellery by sending an email to or calling us on 8080616762.

You can opt out (Unsubscribe) anytime from receiving promotional messages from Orra Fine Jewellery by sending an email to or by calling us on 8080616762.

Users/ Members can close the membership anytime by sending an email to

By subscribing to us, you agree to receive advertising, marketing, promotional and other communications from Orra Fine Jewellery.

Privacy and Data Protection: We prioritize the security and confidentiality of user information. The Personal Information collected during registration is handled in accordance with our Privacy Policy, which outlines how we collect, use, store, and protect user data. We encourage users to review the Privacy Policy for detailed information on data handling practices and their rights concerning their personal information. By subscribing and registering with us, users acknowledge and agree to comply with the terms and conditions.Should you have any questions or require assistance regarding the registration process or membership benefits, please contact our customer support team, who will be happy to assist you.

Exchange / Buyback Policy.

A. We will accept ORRA jewellery sold through any ORRA store, as per ORRA’s prevailing terms and conditions of our Exchange / Buyback policy, which is at the sole discretion of the Company.

Engraving on jewellery point

B. ORRA will accept jewellery under the Exchange/Buyback policy after due examination for weight of product and authenticity as an ORRA product, identification of damage or stone defects (crack, replacement and alterations) etc.

C. At the time of Exchange/Buyback of jewellery purchased from our store, we will value the piece on the terms and conditions of the company as follows:

a. Non-studded Platinum products will be exchanged at ORRA’s prevailing Platinum rate and buyback at 5% less of the net weight of Platinum.

b. Diamond studded: The customer will be entitled to exchange the original product at 100% of the ORRA Prevailing Rate for diamonds, along with ORRA’s prevailing gold / Platinum rate, subject to deductions for labour charges and colour stone value will be at 50%of the invoice price.

c. In case of buyback, the customer will be entitled to get ORRA’s prevailing rate, subject to an additional deduction of 10% on diamond value and 5% on gold / Platinum value and colour stone value will be at 50% of the invoice price.

a. ORRA Crown Star Solitaires will be exchanged at 100% of the ORRA Prevailing Rate for solitaires and buyback at 90% of the ORRA Prevailing Rate for solitaires.

b. Regular solitaires (Non ORRA Crown Star solitaires) will be exchanged at 90% value of the ORRA Prevailing Rate for solitaires and buyback at 80% of the ORRA Prevailing Rate for solitaires upto a maximum value of 10 lacs.For Buyback / Exchange above 10 lacs ORRA will facilitate by listing the solitaire free of charge on its website and customer can set the price for the same.

  1. Ⅰ. Studded Jewellery
  2. ⅠⅠ. Solitaires
  3. ⅠⅠⅠ. ORRA Polkhi / Uncut Diamond jewellery products will be exchanged at 85% of the ORRA Prevailing Rate for Polkhi / uncut diamonds along with ORRA’s prevailing gold rate, subject to deductions for labour charges / colour stones. In case of Buyback, the customer will be entitled to get 5% less than the exchange value.
  4. ⅠV. ORRA 24kt gold Coins / Bars will be exchanged at ORRA’s prevailing gold rate and buyback at 3% less of the net weight of gold.
  5. V. ORRA 22 kt plain gold jewellery will be exchanged at ORRA’s prevailing gold rate and buyback at 5% less of the net weight of gold.
  6. VⅠ. ORRA 18kt gold jewellery will be exchanged at ORRA’s prevailing gold rate and buyback at 8% less of the net weight of gold.
  7. VⅠⅠ. ORRA silver Coins / Bars will be exchanged at ORRA’s prevailing silver rate and buyback at 5% less of the net weight of silver.
  8. VⅠⅠⅠ. ORRA silver jewellery – There is no Exchange / Buyback available for ORRA’s Silver jewellery.

D. While normal wear and tear is to be expected, suitable deductions are applicable, which shall be upto 100% for excessive wear and tear, damage, or stone defects (crack, replacement, alterations and loss of bill and certificate) etc.

E. All products covered under the Exchange / Buyback and upgrade policy will be eligible for such Exchange / Buyback and upgrade only after the approval of the quality check department at the Head Office.

F. The weight of the gold will be net of all pearl, stones, lac, dust, dirt and any other extraneous material.

G. Free Gift / discount issued during the original sale, will be deducted at the time of Exchange / Buyback at Invoice value. None of the products can be exchanged for gold / silver coins / bars.

H. All buyback valuation will be exclusive of GST. Payment on buyback or any refunds will be made by NEFT, RTGS, IMPS etc within 7-10 working days. However, the customer has to compulsarily provide a canceled cheque to process the above refund.

I. Specific Collection/ Customized Designs are not subject to above Exchange / Buyback policies. They are at the sole discretion of the company.

EMI Exchange & Buyback

Exchange / Buyback of product purchased through EMI offers can be done only after completion for remaining EMI payments. In case a customer wishes to return the product before completion of EMI then standard deduction will be applicable for the same.

Non-ORRA Products Exchange Policy

The exchange of non-ORRA jewellery will be at the sole discretion of the company.


  • 1. ORRA reserves every right and shall reclaim the product cost, processing charges, shipping cost, legal expenses and other such cost from the user who is involved in a fraudulent transaction.
  • 2. Legal Actions:
    Any user who breaches the terms and conditions or involves in any credit/debit card or internet banking scam or considered to violate any act considered as violation of Indian Contract Act, 1872 shall face the consequence legally under similar acts applicable. Legal proceedings shall be initiated against the user who is involved in such a fraudulent transaction or any unlawful act.


  • 1. ORRA is entitled to ownership of Website Content, Feedbacks, Reviews and Customer Interaction. ORRA shall be considered as the owner of the social media page of and shall be considered as owner for these contents and reserves right over the member’s feedback, suggestion, complaints.
  • 2. This content shall not be published, displayed, distributed, transferred, modified, plagiarized, sold or exploited in any way either partly or fully. All software used on the website is property of or their vendors and under copyrights protection act of India or Indian copyrights Act (ICA) and other applicable laws and are protected by Indian and international copyrights law.


You acknowledge and accept that any information posted on our website is not intended to be legal advice, and no fiduciary relationship has been created between you and the owner. You further agree that your purchase of any of the products on the website is at your own risk. The owner does not assume responsibility or liability for any advice or information given on the website.


  • You are prohibited from the following
  • Using this website in a way that impacts user access to the website.
  • Engaging in any advertising or marketing on the website
  • Accessing data that is not intended for you or logging onto an account or server which you are not authorized to access.
  • Trying to examine or test the susceptibility of a network or system to attack, without proper authentication from us.
  • Trying to breach the security measures.
  • Deploying any robot, spider, web crawler or other automated query program within our website
  • Re-using a significant part of the website content for commercial purposes.
  • Using this Website in a way that causes, or may cause, harm to the Website, or to any person or business entity.
  • Attempting to interfere with service to any other network, host or user, which includes, but is not limited to, submitting a virus to the site, flooding, overloading, mail-bombing crashing or spamming.


In no event shall neither ORRA nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract or otherwise, and ORRA, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.


You agree to indemnify and hold harmless, without objection, the Company, its directors, officers, agents and employees from and against any actions and/or claims and/or demands and/or losses and/or liabilities and/or damages whatsoever arising from or resulting from your use of this website.


We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.


  • This Website, the materials and content contained therein, and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by ORRA, if any. ORRA disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on our website. ORRA specifically, does not represent or warrant that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free. ORRA does not represent or warrant that the Website or its servers are free of viruses or other harmful components.
  • All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon the dispatch of the product(s) ordered. Dispatch of product(s) ordered, may or may not happen at the same time. In such a scenario, that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be an offer to us and we reserve the right to either accept or reject the balance offer. No act or omission of ORRA prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer. If you have provided us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and confirm dispatch and therefore, acceptance of the order thereafter.
  • We have made every effort to display the colours and sizes of our products that appear on our website as accurately as possible. However, the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. Packaging of the product may vary from that displayed on the Website.
  • If any part of this site disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.


ORRA Fine Jewellery may at any time terminate or suspend your access to and use of the Website and may do so immediately without notice, and accordingly deny you access to this Website. Such termination will be without any liability to ORRA. ORRA's right to survive any termination. Any termination of your access to the Website shall not cancel your obligation to pay for the product(s) already ordered from the Website or affect any liability against you that may have arisen under these Terms and Conditions.