Terms and conditions on purchase of products and General
For purchases above Rs. 2 lakhs, the customers will have to enter PAN card details before placing the order. Non - insertion of PAN details may lead to cancellation of the order. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.
Manner of Purchase, Payment, Refund and its manner, Cancellation of order, Shipping, Delivery, Repair, Insurance during delivery.Repairs: Charges for missing & additional (metal / stone) will be applicable as per actuals.
www.orra.co.in is owned by ORRA Fine Jewellery Private Limited ('ORRA') having its registered office at House of ORRA, Aver House Building, Plot B26, off. New Link Road, Opp. Citi Mall, Andheri West, Mumbai - 400053, Maharashtra
Standard delivery time for online order: 7- 10 Business Days*
Online Support – Monday to Friday – 10AM – 6PM
Make by order jewellery shall take 40 business days* for delivery
We don’t accept cancellation for customised jewellery products. If the customer wants refund or wants to exchange it with other product, in that case, making charges and stone charges of the ordered product will be deducted from the amount paid and balance will be refunded to the customer account in 7 -10 business days or will be adjusted against the exchanged product.
Please read these Terms and Conditions carefully before using the Website. In accessing and using the services provided by our website you signify your consent and agreement to be bound by the Terms and Conditions specified herein
ORRA reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to check for the recent updates. Any updates to these Terms of Conditions shall take effect immediately upon the date of posting and you agree to be bound by the terms of these updates and amendments.
Persons who are incompetent to contract under the Indian Contract Act, 1872 are not eligible to use or transact through this Website. Further, if you are using the Services on behalf of a company or organization, you represent that you have authority to act on behalf of that entity, and that such entity accepts this Agreement.
Those accessing the website from India shall be solely liable to comply with the local laws.
ORRA shall make changes in the content of the website at any time without informing the customers and without bearing any liability.
ORRA is committed to ensuring your complete satisfaction with all of the products on our website, including their purchase, your security and satisfaction. However, in the event of not being satisfied with your order, you can choose to return it under certain conditions.
After receiving the returned item, our Team shall verify the product and the refund shall be initiated only after verification is successful. Once the return has been accepted & confirmed, the customer will receive a confirmation email for return acceptance. Once the refund is initiated, the amount shall be refunded to the customer’s account through the same mode through which the transaction was made in 7-10 business days.
Under this policy, the customer can exchange an existing ORRA diamond studded gold jewellery/platinum jewellery at its 100% purchase value for a new ORRA diamond studded gold jewellery / platinum jewellery which is priced 40% higher or more, by paying the difference value. This policy can be availed of strictly within 6 months of the original product’s invoice date.
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A. We will accept ORRA jewellery sold through any ORRA store, as per ORRA’s prevailing terms and conditions of our Exchange / Buyback policy, which is at the sole discretion of the Company.
Engraving on jewellery point
B. ORRA will accept jewellery under the Exchange/Buyback policy after due examination for weight of product and authenticity as an ORRA product, identification of damage or stone defects (crack, replacement and alterations) etc.
C. At the time of Exchange/Buyback of jewellery purchased from our store, we will value the piece on the terms and conditions of the company as follows:
a. Non-studded Platinum products will be exchanged at ORRA’s prevailing Platinum rate and buyback at 5% less of the net weight of Platinum.
b. Diamond studded: The customer will be entitled to exchange the original product at 100% of the ORRA Prevailing Rate for diamonds, along with ORRA’s prevailing gold / Platinum rate, subject to deductions for labour charges and colour stone value will be at 50%of the invoice price.
c. In case of buyback, the customer will be entitled to get ORRA’s prevailing rate, subject to an additional deduction of 10% on diamond value and 5% on gold / Platinum value and colour stone value will be at 50% of the invoice price.
a. ORRA Crown Star Solitaires will be exchanged at 100% of the ORRA Prevailing Rate for solitaires and buyback at 90% of the ORRA Prevailing Rate for solitaires.
b. Regular solitaires (Non ORRA Crown Star solitaires) will be exchanged at 90% value of the ORRA Prevailing Rate for solitaires and buyback at 80% of the ORRA Prevailing Rate for solitaires upto a maximum value of 10 lacs.For Buyback / Exchange above 10 lacs ORRA will facilitate by listing the solitaire free of charge on its website and customer can set the price for the same.
D. While normal wear and tear is to be expected, suitable deductions are applicable, which shall be upto 100% for excessive wear and tear, damage, or stone defects (crack, replacement, alterations and loss of bill and certificate) etc.
E. All products covered under the Exchange / Buyback and upgrade policy will be eligible for such Exchange / Buyback and upgrade only after the approval of the quality check department at the Head Office.
F. The weight of the gold will be net of all pearl, stones, lac, dust, dirt and any other extraneous material.
G. Free Gift / discount issued during the original sale, will be deducted at the time of Exchange / Buyback at Invoice value. None of the products can be exchanged for gold / silver coins / bars.
H. All buyback valuation will be exclusive of GST. Payment on buyback or any refunds will be made by NEFT, RTGS, IMPS etc within 7-10 working days. However, the customer has to compulsarily provide a canceled cheque to process the above refund.
I. Specific Collection/ Customized Designs are not subject to above Exchange / Buyback policies. They are at the sole discretion of the company.
Exchange / Buyback of product purchased through EMI offers can be done only after completion for remaining EMI payments. In case a customer wishes to return the product before completion of EMI then standard deduction will be applicable for the same.
The exchange of non-ORRA jewellery will be at the sole discretion of the company.
You acknowledge and accept that any information posted on our website is not intended to be legal advice, and no fiduciary relationship has been created between you and the owner. You further agree that your purchase of any of the products on the website is at your own risk. The owner does not assume responsibility or liability for any advice or information given on the website.
In no event shall neither ORRA nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract or otherwise, and ORRA, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You agree to indemnify and hold harmless, without objection, the Company, its directors, officers, agents and employees from and against any actions and/or claims and/or demands and/or losses
and/or liabilities and/or damages whatsoever arising from or resulting from your use of this website.
We are not liable for any delay in the performance or non-performance of any of our obligations hereunder and shall not be liable for any loss or damages caused thereby where the same is occasioned by any cause whatsoever that is beyond our control including but not limited to an act of God, war, civil disturbance, riots, strikes, lock-outs, governmental or parliamentary restrictions, prohibitions or enactments of any kind, pandemic, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.
ORRA Fine Jewellery may at any time terminate or suspend your access to and use of the Website and may do so immediately without notice, and accordingly deny you access to this Website. Such termination will be without any liability to ORRA. ORRA's right to survive any termination. Any termination of your access to the Website shall not cancel your obligation to pay for the product(s) already ordered from the Website or affect any liability against you that may have arisen under these Terms and Conditions.